A few outcomes from designing and shipping complex operational experiences at scale.
23%
More Efficient Workflows
Redesigned complex multi-order workflows to reduce operational friction and help associates work more efficiently.
600+
Clubs Reached
Designed operational experiences used across hundreds of Sam’s Club locations.
9.4%
Less Operational Waste
Used data, operational signals, and intelligent planning to identify opportunities to reduce waste.
I work best where the problem is ambiguous, the system is complex, and the path forward isn’t obvious yet.
Design human-AI interactions that turn complex signals into decisions people can understand and act on.
Connect fragmented workflows, roles, constraints, and data into experiences that feel clear and actionable.
Use data and field research to find the real problem before jumping into the solution.
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